Our Six-Step
Plan is designed to start a new call-receiver/dispatcher
off right. The section entitled, "Superphone 101"
will give existing ones a real customer service boost!
Other documents included:
| Dispatcher/ Call Receiver
Job Description
Dispatch Manager Job Description
Performance Review Form
Performance Feedback from Driver
Professional Telephone Techniques
Customer Service Tips
Scripts and Tips for Dealing
with Angry Customers (Great for Impound drivers
and release clerks!)
Sample recruiting ads for Dispatcher
Training Expense Agreement
Employee Status Notice
Employee Warning Report
Motivational material |
Price:
$100.00
Click
here to order!
COMPATIBLE PRODUCT-
OUR DVD on
this subject "The
Magic of Legendary Customer Service"
is a great way to complete your dispatch training!
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