Tow Operator
Policy and Procedures
Covers driver's personal responsibility with respect
to:
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Reporting to work
Meeting performance standards
Accounting for and turning in invoices and accompanying
payment
Unauthorized use of company funds from daily
tills
Accepting calls as assigned by dispatch
Care of trucks
Installation of personal audio equipment in
or removal from company vehicles
Accident and incident reporting
Safety at accident and recovery scenes
Driving safety
Pay plans
Performance evaluation
Damage responsibility |
Driver Training Checklist
If you are like most towing
company owners, you assign the "newby" driver
to your best one for training. Trouble is, with the
day-to-day pace of covering calls, it is most likely
that at least ONE really important area can be missed!
This popular 5-page form covers topics such as...
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truck and wrecker components
correct use of dollies
pre-trips
correct wheel lift & carrier loading
safety procedures
recovery techniques
correct radio procedures
invoicing
customer service
classroom training |
The most important part of this form
is the initial line for each item covered in training.
Trainer AND Trainee both sign off on each line as it
is covered. This helps keep trainer on target, ensures
coverage of all critical topics, and makes driver accountable
for what he has learned.
Job Descriptions
Light/Medium and Heavy Duty driver job descriptions
and Towing Operations Manager job description. Objectively
detail job qualifications, such as physical and mental
requirements pertaining to speaking and reading English
and writing legibly, ability to lift required weight
safely, customer service expectations, responding to
calls, and more. A written job description not only
clarifies your expectations to the employee, it also
objectifies job requirements to protect you from discrimination
claims! (See more job
descriptions)
Driver Performance Evaluations
This thorough form details the driver's level of job
performance as it relates to job description. It makes
evaluations easy and productive - resulting in improved
performance. Package also includes a form for dispatcher
and bookkeeper to give you feedback on their experience
working with the driver!
Training Expense Reimbursement
Agreement
This document shows the driver how much you are investing
in him and in his career, and helps prevent him from
going to work for your competitor armed with training
you paid for!
ESN (Employee Status Notice)
This all purpose form for is handy for documenting employee
status, such as pay increase, benefits, days off, or
disciplinary discussions you need to record in file.
This makes it a snap!
Price: $200.00
Click
here to order!
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