YOU can bring Donna Coe right into your company with her popular, high energy, tow industry specific training seminars!

See the seminars you missed at the tow shows! Review the high points! Show your employees the great ideas, pointers and tips to help them be Superstars in your business! Put the CD in the trucks with your drivers to keep them pumped up about customer service as they drive between customers. Treat yourself to updates, reminders, and valuable management support for yourself as a company owner.

“The Magic of Legendary Customer Service”
Do price shoppers and angry customers intimidate your dispatcher? Do you know if you are losing calls because they do not know how to deal with them? In this exciting, professionally produced, new program all of your front line people will learn the critical importance they play in YOUR success, the importance of “Going the Extra Mile” – and how easy that really is, telephone techniques that set you miles apart from the competition, how to sell the call to the price shopper, the secret weapon of INTERNAL CUSTOMER SERVICE, how to defuse angry and upset customers, And much, much more….. !
COMPATIBLE PRODUCT- "DISPATCH TRAINING GUIDE". Six-Step Plan starts new call-receiver/dispatcher off right!

“Time Management for Impossibly Busy People”
Time i$ Money! Manage Your Minutes for a Bigger Bottom Line. Are you a fire fighter? Do you start your day with great intentions and never get the important stuff done because you are always dealing with the urgent things that demand your attention? If so, it is costing you precious dollars! Do you wish you could find the time to visit your best customers, coach that problem driver, get your desk organized, work on your own projects? In this session, Donna gives you practical steps that will help you take back charge of your life!

“Ready, Aim, Fire”
Firing an employee in a moment of frustration without preparation can be very costly. Ever learn the real reason you had to fire an employee AFTER you have already done it? Unfortunately, you cannot USE that great reason to defend an unemployment claim. Further, being terminated should NEVER be a surprise to the employee. Does that surprise YOU? You will learn how to terminate employees in the least stressful way – both for you and for them.
COMPATIBLE PRODUCT- "SMART HIRING GUIDE". 9 Steps to Hiring Success - a Complete Hiring Guide

Price: $300 Set(s) of 3 DVDs with CDs and workbooks of the Coe Consulting Training Library plus shipping and handling.

Click here to order!