Time Management for Impossibly Busy People
Time i$ Money! Manage Your Minutes for a Bigger Bottom Line. Are you a fire fighter? Do you start your day with great intentions and never get the important stuff done because you are always dealing with the urgent things that demand your attention? If so, it is costing you precious dollars! Do you wish you could find the time to visit your best customers, coach that problem driver, get your desk organized, work on your own projects? In this session, we give you practical steps that will help you take back charge of your life!
The Magic of Legendary Customer Service
Do price shoppers and angry customers intimidate your dispatcher? Do you know if you are losing calls because they do not know how to deal with them? In this exciting, professionally produced, new program all of your front line people will learn the critical importance they play in YOUR success, the importance of “Going the Extra Mile” – and how easy that really is, telephone techniques that set you miles apart from the competition, how to sell the call to the price shopper, the secret weapon of INTERNAL CUSTOMER SERVICE, how to defuse angry and upset customers, And much, much more…..
Ready, Aim, Fire!
Firing an employee in a moment of frustration without preparation can be very costly. Ever learn the real reason you had to fire an employee AFTER you have already done it? Unfortunately, you cannot USE that great reason to defend an unemployment claim. Further, being terminated should NEVER be a surprise to the employee. Does that surprise YOU? You will learn how to terminate employees in the least stressful way – both for you and for them.
Towing Training Manual - Towing Operator
Tow operators are not just drivers they are customer service representatives and sales people in the field so give them the skills to succeed. Our manual covers job descriptions, performance evaluations and addresses matters such as a company uniform, handling the angry customer on the job training techniques.
Towing Training Manual - Employee Manual
Ensure that your employees understand your company policies and procedures and stay in compliance with all labor laws with our comprehensive Employee Manual that is specific for the towing industry. Includes Policy, Employee Acknowledgement form, Drug and Alcohol Policy, Drug Testing Consent forms for Post Accident and Reasonable Suspicion Testing. Documents tailored to fit your company.
Towing Training Manual - Private Property
Includes job descriptions for towing impound manager, outside sales associate, articles and outlines on "best practice" for non-consent towing, impound agreement and patrol agreement forms and an 18-minute training video to show your drivers the safest, fastest way to dolly, and WHY. Why not show this video to your dispatch crew?
Towing Training Manual - Dispatch
Dispatchers and Call Receivers are the key to your success so give them the tools they need. Our manual addresses the common issues that they will face on a daily basis from handling the angry customer to giving price quotes and working with your tow operators. In addition you will also receive job descriptions, performance evaluation forms and tips for successful coaching.
Training DVD’s
Towing Training Manual - Smart Hiring
Are you always trying to hire one more person to fill your team? Do you seem to have a revolving door? Maybe it has something to do with how you are hiring. Our manual will offer you techniques on the proper way to conduct an in depth interview, questions to ask during the interview, checking references and what to do with your new employee once you have hired them.
