Towing Training Manual - Employee
Ensure that your employees understand your company policies and procedures and stay in compliance with all labor laws with our comprehensive Employee Manual that is specific for the towing industry.
Includes Policy, Employee Acknowledgement form, Drug
and Alcohol Policy, Drug Testing Consent forms for Post
Accident and Reasonable Suspicion Testing. Documents
tailored to fit your company.
Towing Training Manual - Tow
Operator ... $200
Tow operators are not just drivers they are customer service representatives and sales people in the field so give them the skills to succeed. Our manual covers job descriptions, performance evaluations and addresses matters such as a company uniform, handling the angry customer on the job training techniques. (includes the following
items and more– over 23 in all!)
Checklist – Ensures thorough training and
accountability. Covers truck, wrecker components,
correct dolly use, pre-trips, correct wheel lift
& carrier loading; safety procedures, recovery,
radio procedures, invoicing, customer service, classroom
training. Trainer/Trainee both sign off on each
area of instruction. Keeps trainer on target. Your
Insurance Man will love this one!
Driver Policy -
Personal Responsibility, Fleet Safety, Pay Plan,
Performance Standards and Evaluation, Disciplinary
Process and more.
Descriptions - Details job qualifications and expectations
for Lt/Med and HD.
Evaluation - Follows job description format, making
evaluations easy and productive – resulting
in improved performance.
Agreement - Helps stop drivers going to work for
your competitor, armed with training you bought!
ESN – Employee
Status Notice – an ‘all-purpose’
form for documenting your employees’ files.
Notice – Helps you document disciplinary warnings
given to employees.
Towing Training Manual - Dispatch
Dispatchers and Call Receivers are the key to your
success so give them the tools they need. Our manual
addresses the common issues that they will face on a
daily basis from handling the angry customer to
giving price quotes and working with your tow
operators. In addition you will also receive job
descriptions, performance evaluation forms and tips
for successful coaching.
Towing Training Manual - Smart
Are you always trying to hire one more person to fill your team? Do you seem to have a revolving door? Maybe it has something to do with how you are hiring. Our manual will offer you techniques on the proper way to conduct an in depth interview, questions to ask during the interview, checking references and what to do with your new employee once you have hired them. (includes the following items and more)
9 Steps to Hiring
Success - a Complete Hiring Guide
questions – Get info you might otherwise miss.
New Employee Orientation
Outline - Get new employees off to the right start
New Employee Document
Ideas – Includes “Bounty” poster
and where else to look for quality people!
employment ads – these are jazzy, designed
to attract interest!
you!” letter for applicants you don’t
hire –Customers call for a tow because they
thought our “Thanks” letter was so great!
Training Manual - Private Property – includes Dolly training Video
Includes job descriptions for towing impound
manager, outside sales associate, articles and outlines
on "best practice" for non-consent towing,
impound agreement and patrol agreement forms and an
18-minute training video to show your drivers the safest,
fastest way to dolly, and WHY. Why not show this video
to your dispatch crew?
Descriptions and Performance Reviews... $20 ea or
complete set for $250
Light/Medium Duty Tow Operator* *included in Driver
Heavy Duty Tow Operator*
Towing Operations Manager*
Sales Manager/Sales Representative
Specialized Transport Coordinator** **included in
Dispatch Training Guide
Performance Review for Dispatchers (3 in package),
and other non-driving personnel
Driver Performance Review Forms (3 in package)