is our current listing of seminars and workshops. More
are being added regularly. We also create workshops
specifically at client request.
"Core Strategies for
A Comprehensive Business Workshop with Michele
In this value-packed workshop Michele shares what
she and the Coes have learned in their combined 50+ years in
the business and what they believe are the keys to lasting
success in the towing business. THIS session is for
YOU, if you…
by Competitors who undercut prices while providing
Struggle to find and keep great
Want to be more “Fleet
Want to get and keep More Business
Need Profit on your Bottom
A Written Company Policy
Can Save Your Hide AND your Sanity!!
Have you "put off" having a written employee
policy because you are worried about how to present
it to your long-time employees who have been 'doing
just fine" (THEY think!) without one? Or are you
afraid that having a policy will restrict YOU too much?
Or, maybe you think your company is small - and that
Company Policies are only for BIG business. An employee
policy - with the right language in it - can save you
employee hassles, law suits, unemployment claims and
unnecessary turnover. For owners and managers
Make the Money Talk and the
Are you running harder and putting less in your pocket?
Is there a market niche you haven’t thought of?
In this seminar you will learn:
How to increase higher dollar tows while you reduce
the cheap ones
How to work those customer calls into your busy
What to say to the customer who seems happy with
your competitor’s service, when you know yours
How to “Find” new business that actually
Which marketing tools work and which cost too much
How to put your dispatch and driver force on your
Reviews"-Why it PAYS to tell employees how they
As managers and business owners, we procrastinate more
on giving employee feedback than on any other management
task! Is it because we perceive the process as confrontational
and emotionally charged - one we want to avoid at all
costs? Avoiding it, however, is more costly than you
think. NOTHING is more important to the success of your
employee – and thus to the success of your business
than giving EFFECTIVE, CONSTRUCTIVE performance reviews.
Customer satisfaction, the reputation of our business,
and employee turnover are just some of the things that
are dramatically affected by our effectiveness in giving
employees feedback on how well they meet their job performance
expectations. In this seminar, we will show you how
to make this a simple, win-win experience - one that
you will never put off again. We will even give you
the forms to do it!
"What’s it Worth?"
Whether you are a buyer or a seller, you need to make
an objective evaluation of the towing operation to maximize
profitability. Even if you have no short-term intention
of selling your business, knowing its market value will
benefit you significantly. If you are a prospective
buyer new to the towing industry, you will find Gary’s
ideas and methods a huge help. Many of our clients have!
"Acquiring the Tower
Gary Coe grew his first tow company, Speed's in Portland,
OR, partly through acquisitions. In this seminar, he
shares the ins and outs of his acquisition strategies,
how he identifies the best prospects for takeover, and
how to work through the process and avoid its pitfalls.
“The Magic of Legendary
Full spectrum customer service training for ALL front
line people in a towing company! Gain the upper hand
with out-of-control, angry, unreasonable customers,
gain customer confidence on the phone and on the street,
get ALL of the critical call information and get it
right, build co-workers' confidence and cooperation,
and more! For call receivers, dispatchers, impound release
clerks, lead drivers, anyone who deals with customers
or INTERNAL customer service! GET
this seminar on DVD!
A MUST for every business owner!! Step-by-step guidelines
for giving clear expectations and corrective feedback
to your employees – without being confrontational!
Keys to holding employees accountable and helping them
to be better, all making your job as manager/owner incredibly
easier and more satisfying, while reducing turnover
and improving profitability.
"Time Management for
Impossibly Busy People"
If you have ever felt that making a "to do"
list was pointless, this session is definitely for you!
If you don't take charge of your time, others WILL!
We ALL only get 165 hours in a week. You DO have time
to accomplish what is important! It is how you Choose
to use that time that will make all the difference.
In this session you will learn simple steps that will
make you more effective. You will keep track of eveerything
you have to do - especially when you don't gt to it
TODAY! You will improve your credibility among your
peers, your employees, and your customers. You will
be more productive - get more done than ever! You will
actually be less stressed! This system helps you get
a handle on it all and puts you back in charge! GET
this seminar on DVD!
Hiring and Firing Successfully
Management experience tells us that we hire too
quickly and fire too late. But if we fire too soon,
without good preparation, we can cost ourselves unnecessary
expense and headaches. This session covers the 9 steps
to smarter, more effective hiring, including all of
the aspects of bringing a new employee into your company.
Then, through progressive, clear disciplinary process
and documentation, we show you how to terminate employees
in the least stressful way – both for you and
for your employee! Using these steps can save you significant
unemployment insurance costs, as well as reducing liability
exposure to discrimination and unfair practices claims.
seminar on DVD!
Motivating Drivers and Training
If you have trouble motivating your driver force, you
are certainly not alone. In this session, we share ideas
that we have learned over the years that serve to improve
tow operators’ productivity and morale. Ever had
a new dispatcher leave for lunch the first day on the
job and not come back? We have! In this workshop we
share our strategies for training a new dispatcher –
and for teaching your long-time one how to train a new
one – and maybe learn some improved Customer Service
tricks in the process! (What a concept!) This session
focuses on the imperative element of internal customer
service – teamwork between driver and dispatcher
– which is essential to our business success.
– How’s Your Insurability?
With all of the disasters in the world, many
insurance companies are in peril – and they are
far less risk tolerant than they used to be. This means
that come renewal time, we can’t count on being
renewed! In fact, some companies are actually receiving
cancellation notices before their insurance year is
even up! In this session, we will show you ways to improve
your chances of getting coverage that you can afford
in this difficult market.
“Sex in the City”
Harassment – Do you know all
of what constitutes sexual harassment - and the many
other types of harassment? Does your manager know? You
will learn what types of behavior, jokes, and comments
that may have seemed harmless in the past – can
cause you trouble. Your managers need to know this,
too, since they can be held personally responsible if
they knowing fail to manage the complaint correctly.
Driver/Dispatcher Turf wars – You can
end them – You don’t just have to live with
this productivity and morale destroying problem –
which is common to most of the companies in our industry.
Romance between co-workers Intimate relationships
between your employees can wreak havoc in your business
– What can you do about it? Do you have any control?
We’ll show you your options to manage this common